Terms & Conditions

Last Updated: 11 November 2026

Welcome to Arzivaa.com. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it. By accessing, browsing or placing an order on Arzivaa.com, you agree to be bound by the terms outlined below.

Please read these Terms & Conditions carefully before using our website or making a purchase.

1. About Us

Arzivaa is an online Direct-to-Consumer (D2C) clothing and apparel brand founded in 2023 in Mumbai, India.

The website Arzivaa.com is owned and operated by:

Manufactured By: Arzivaa Design House LLP

Business Address:
Mafatlal Mills Compound, NM Joshi Marg, Lower Parel, Mumbai, Maharashtra – 400013, India.

Customer Support Email: support@Arzivaa.com

Throughout these terms, the words "Arzivaa", "we", "us" and "our" refer to Arzivaa and its operating entity.

2. Acceptance of Terms

By visiting or using Arzivaa.com, you confirm that you have read, understood and agreed to these Terms & Conditions.

These terms apply to all visitors, customers and users of our website.

If you do not agree with any part of these terms, please refrain from using our website or purchasing our products.

3. Eligibility

By using this website, you confirm that:

You are legally competent to enter into a binding agreement under applicable Indian laws.
The information provided by you during registration or checkout is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse or attempt to disrupt the website or its services.

4. Products & Product Information

Arzivaa offers clothing, apparel and fashion-related products through its online store.

We make every reasonable effort to display accurate product descriptions, images, colours, sizes and pricing information.

However:

Actual product colours may vary slightly depending on your screen or device settings.
Minor variations in measurements, fabric texture or appearance may occur.
Product availability is subject to stock levels.
We reserve the right to update, modify or discontinue products without prior notice.

Such variations do not affect your statutory consumer rights.

5. Pricing & Payments

All prices displayed on Arzivaa.com are in Indian Rupees (INR), unless stated otherwise.

Product prices are subject to change without prior notice.
Applicable taxes and shipping charges will be displayed during checkout, as applicable.
Orders must be paid through the payment methods made available on our website.
We do not store or have access to your complete payment card or banking credentials where payments are processed through third-party payment gateways.
In case of an apparent pricing or technical error, we reserve the right to contact you before processing the order.

6. Orders & Order Confirmation

When you place an order on Arzivaa.com, you are submitting a purchase request for the selected products.

An order confirmation email or message acknowledges receipt of your order.
Order acceptance and processing are subject to product availability and successful payment verification, where applicable.
We reserve the right to decline or cancel an order in cases involving stock unavailability, suspected fraudulent activity, incorrect pricing or technical errors.
If an order is cancelled after payment has been received, the applicable refund will be initiated to the original payment method or as otherwise permitted by law.

Please ensure that your shipping address, contact number and other order details are accurate before completing your purchase.

7. Shipping & Delivery

Arzivaa aims to deliver products to customers at the shipping address provided during checkout.

Orders will be dispatched according to the estimated timelines communicated on the website.
Delivery timelines may vary depending on the delivery location, courier availability and unforeseen circumstances.
Customers are responsible for providing accurate delivery information.
Once dispatched, tracking details will be shared wherever available.
Delays caused by courier partners, weather conditions, operational disruptions or other circumstances beyond our reasonable control may occur.

For shipping-related assistance, please contact support@Arzivaa.com.

8. Cancellation Policy

Customers may request cancellation of an order before it has been dispatched, subject to order status and applicable policies.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved after payment, the refund will be processed in accordance with our Refund Policy.

Arzivaa reserves the right to cancel orders in cases of suspected fraud, payment issues, stock unavailability or other legitimate reasons.

9. Returns & Exchanges

We want you to have a satisfying shopping experience with Arzivaa.

Returns and exchanges are subject to the applicable Return & Exchange Policy published on our website.

Customers are requested to:

Check the product details and size information before placing an order.
Report damaged, defective or incorrect products within the applicable reporting period stated in our Return Policy.
Ensure that returned products meet the applicable return conditions.
Retain the original packaging, tags and invoices wherever required under the return policy.

Products must not be used, washed or damaged beyond what is reasonably necessary for inspection, subject to applicable consumer rights.

Nothing in these terms limits any rights or remedies available to customers under applicable consumer protection laws.

10. Refund Policy

Approved refunds will be processed according to our Refund Policy.

Refund eligibility will depend on the nature of the request and applicable policies.
Approved refunds will generally be credited to the original payment method.
The time taken for the amount to reflect may depend on the payment provider or bank.
Shipping charges, where applicable, will be handled in accordance with the published Refund Policy and applicable law.

For refund-related queries, contact support@Arzivaa.com.

11. Intellectual Property Rights

All content available on Arzivaa.com, including but not limited to:

Brand name and logo
Product photographs and images
Designs and graphics
Website content and descriptions
Text, illustrations and visual elements

is owned by or licensed to Arzivaa and is protected under applicable intellectual property laws.

No person may copy, reproduce, distribute, modify, publish or commercially exploit any website content without prior written permission from Arzivaa.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. Website Usage & Restrictions

Users agree not to:

Use the website for unlawful or fraudulent activities.
Attempt to gain unauthorised access to website systems.
Upload malicious software, viruses or harmful code.
Interfere with the website's functionality or security.
Copy or misuse product images, content or branding.
Provide false, misleading or inaccurate information.

We reserve the right to restrict or terminate access to users who violate these terms, subject to applicable law.

13. Limitation of Liability

Arzivaa makes reasonable efforts to maintain accurate website information and reliable services.

However, to the extent permitted by applicable law, Arzivaa shall not be responsible for indirect or consequential losses arising from temporary website interruptions, third-party service failures or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including consumer protection rights.

14. Third-Party Services & Links

Our website may contain links to third-party websites, payment gateways, courier services or other external platforms.

These services are operated independently, and their respective terms and privacy policies may apply.

Arzivaa is not responsible for the content, policies or practices of independent third-party websites, except to the extent required by applicable law.

15. Privacy & Data Protection

We respect your privacy and are committed to handling your personal information responsibly.

Information collected during browsing, registration, checkout or customer support interactions will be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

Please refer to our Privacy Policy for details regarding the collection, use, storage and protection of your personal information.

16. Changes to Terms & Conditions

Arzivaa reserves the right to update, modify or revise these Terms & Conditions from time to time.

Any changes will be published on this page with an updated revision date.

Your continued use of the website after changes are published will be subject to the revised terms, to the extent permitted by applicable law.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer dispute redressal authorities, courts of competent jurisdiction in Mumbai, Maharashtra, shall have jurisdiction over disputes arising from these terms.