Return & Replacement Policy

Last Updated: 11 November 2026

At Arzivaa, customer satisfaction is important to us. We want you to love every purchase you make with us. However, if you are not completely satisfied with your purchase, we offer a simple return and replacement process.

Please read our Return & Replacement Policy carefully before initiating a request.

1. Return & Replacement Window

Customers can request a return or replacement within 10 days from the date of delivery of their order.

Requests submitted after the 10-day period may not be accepted, except where otherwise required under applicable law.

2. Return Eligibility

To be eligible for a return, the product must meet the following conditions:

The product must be unused and unworn.
Original product tags must be intact and unremoved.
The product must be returned in its original condition.
The product must not be washed, altered, damaged or misused.
The product should be returned with its original packaging, wherever possible.

Arzivaa reserves the right to inspect returned products before approving a return or refund.

Products that do not meet the above conditions may be rejected for return, subject to applicable consumer rights.

3. Refund Process

Once your returned product is received and passes our quality inspection, the refund will be initiated according to the original payment method.

For Prepaid Orders:

Refunds will be processed only to the original payment source used while placing the order.
Refunds cannot be transferred to a different bank account or payment method.

For Cash on Delivery (COD) Orders:

Customers will need to share their bank account details or UPI details to receive the refund.
Refunds will be initiated to the bank account or UPI details provided by the customer after the returned product passes quality inspection.

Please note that the time taken for the refunded amount to reflect in your account may depend on your bank or payment service provider.

4. Replacement Policy

If you wish to replace a product, you can request a replacement within 10 days from the date of delivery.

Replacement requests are subject to the following conditions:

The product must be unused and unworn.
Original product tags must be intact and unremoved.
The product must be in its original condition.
Replacement is subject to product and size availability.
The replacement product will be dispatched after the returned item has been received and inspected.

If the requested replacement product or size is unavailable, our customer support team will assist you with the available alternatives or applicable refund options.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our customer support team within 10 days from the date of delivery.

Please share:

Your order ID.
Clear photographs or videos showing the issue.
A brief description of the problem.

Our team will review your request and assist you with an appropriate resolution, such as a replacement or refund, as applicable.

6. How to Initiate a Return or Replacement

To initiate a return or replacement request, please follow these steps:

Send an email to support@Arzivaa.com.
Mention your order ID and the reason for the return or replacement.
Attach photographs or videos if the product is damaged, defective or incorrect.
Our customer support team will review your request and share the next steps.
Once approved, follow the return instructions provided by our team.

Please do not dispatch any product without receiving return instructions from our customer support team.

7. Important Information

All return and replacement requests are subject to product inspection and eligibility verification.
Products must meet the return conditions mentioned in this policy.
Refunds will be initiated only after the returned product passes quality inspection.
Customers are advised to retain their order details and return shipment information until the process is completed.
This policy does not affect any statutory rights available to customers under applicable Indian consumer protection laws.